Email is the desk. A short, complete first note gets a spec sheet back. A “please send catalog” note usually does not.
Subject line: team program, private label, or wholesale, plus the destination country.
We reply with a spec, carton estimate, and a production window, or we say the job is not a fit. We do not put a phone tree or a ticket form in front of that. Attachments (size runs, old POs, artwork) help.
Order shapes are explained under programs.